Refund policy

For returns & exchanges contact us within: 14 days of delivery via email.

SALES@bycandicechenade.com
Dispatch items back within: 28 days of delivery

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we cannot accept returns for:

Custom or personalised orders
Digital downloads
Items on sale

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Please contact us if you have any questions..